TERMS & CONDITIONS
TERMS & CONDITIONS
TICKET PURCHASE & CANCELLATIONS
All sales are final. Not for exchange, resale or transfer.
All passengers, including children under the age of 3, are required to have a ticket to gain entry to the boat. Valid photo ID and/or proof of age may be required. Hornblower Niagara Cruises is not associated with any fireworks show and cannot guarantee the show will occur, nor the timing/length of the show and therefore cannot be held liable in the event of the show being cancelled. Management reserves the right to cancel tours, and change tour times without prior notice. Only cancelled tours are subject to refund, less any service charge, with no further compensation amount.
ADMISSION & ENTRY
All guests and personal items are subject to screening. Guests are permitted to bring a personal item. Personal items include a small purse or handbag, small backpack, infant diaper bag or camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7 x 15 x 16 inches). Restricted and dangerous articles are strictly prohibited. Note that additional personal item allowance and entry restrictions may be imposed at the checkpoint without prior notice. Outside food & beverage is not permitted. The purchase of a ticket and/or entering the premises is considered consent to have your image or likeness appear in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, Hornblower Niagara Cruises for any purpose.
LIMITATION OF LIABILITY
We assume no liability or responsibility for any personal injury or property damage, of any nature whatsoever, resulting from your access to the site via the Funicular, Elevators, or otherwise, and your participation in a cruise (the “Service”).
The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact.
In keeping with applicable guidelines, Hornblower Niagara Cruises has put in place comprehensive preventative measures aimed at preventing the introduction to and the spread of COVID-19 during your use of the Service; however, despite our mitigating efforts, we cannot guarantee that you or members of your party will not be exposed to COVID-19 during your use of the Service.
Therefore, without limiting the foregoing limitation of liability, the following terms and conditions are effective for the Service:
(1) GUEST ASSUMPTION OF RISK – You acknowledge the contagious nature of COVID-19 and that, despite Hornblower Niagara Cruises’ effort to mitigate such dangers, you may be exposed to or infected by COVID-19 during your participation in the Service, and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You understand that the risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of yourself and others. You assume all of the foregoing risks and are solely responsible for any resulting injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, related to COVID-19, that you may experience or incur in connection with the Service (“Claims”).
(2) GUEST WAIVER OF HORNBLOWER NIAGARA CRUISES’ LIABILITY – You release, covenant not to sue, discharge, and hold harmless Hornblower Niagara Cruises, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. This release includes any Claims based on the actions, omissions, or negligence of Hornblower Niagara Cruises, its employees, agents, representatives, vendors, and independent contractors whether a COVID-19 infection occurs before, during, or after participation in the Service.
BY BOARDING THE VESSEL OR ENTERING THE GROUP CHECK-IN, TICKET PLAZA, FUNICULAR AND LOWER LANDING AREAS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS
HORNBLOWER NIAGARA FUNICULAR
Use of the Hornblower Niagara Funicular is subject to normal hours of operations, availability and weather conditions. At its sole discretion, Hornblower Niagara Cruises reserves the right to provide alternative means of transportation to the Riverside Patio and boarding area. In the event that the Hornblower Niagara Funicular is not available for use, no refunds shall be issued.
It is each passengers’ responsibility to arrive on-time and be in the lower landing/designated boarding area no later than 20 minutes prior to the scheduled departure time. Hornblower Niagara Cruises cannot be held responsible if you miss your scheduled departure time or you’re denied access by failing to comply with the terms & conditions.
The license granted herein is revocable for cause, upon refunding to passenger the ticket price. Other terms & conditions may apply.