Hornblower Niagara Cruises Fully Accessible Property
Our Accessibility Commitment To You
We recognize diversity and inclusion through our guests and our dedicated employees. Our attraction is a welcoming and safe environment that provides an accessible experience for all our guests. Learn more about our services and accessibility access below.
Several hotels in Niagara Falls have purchased their own scooters and/or have wheelchairs they loan to guests. It is recommended that guests enquire at the time of booking.
Hornblower Niagara Cruises welcomes guide dogs or service animals on our premises. The service animal is required to accompany the guest at all times. The guest is responsible for their service animal while on our premises.
Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. If it is not visibly apparent that the animal is a service animal, Hornblower Niagara Cruises will request documentation from the guest (i.e. identification card) confirming that the guest requires the animal for reasons relating to a disability.
All other animals and pets are not permitted on Hornblower Niagara Cruises’ property.
We understand that some of our guests may require the assistance of a Support Person. When a guest with a disability is accompanied by a Support Person, the Support Person will receive a complimentary ticket for admission. Complimentary admission is limited to one Support Person per guest and to our Voyage to the Falls Boat Tour. For other products, the Support Person will be charged the regular fare.
At the Hornblower Ticket Plaza guests will find a slightly sloped wheelchair accessible paved ramp leading towards our four elevators. Our elevators provide easy access to our Hornblower Landing.
At the Hornblower Funicular, guests will navigate through our permanent stanchions designed to provide a clear and efficient path to the Funicular. The Hornblower Funicular offers wide doors, smooth transition plates and designated seating for guests with mobility issues.